Email Address
admin@phase4imagingcentre.co.bw
Phone Number
(+267) 3182 415
Our Location
Plot 23500 Phase 4 Gaborone
Frequently Asked Questions
Find instant answers about prescriptions, services, and shopping with Phase 4 Pharmacy.
Prescriptions & Refills
How do I send you a new prescription?
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Snap a clear photo in WhatsApp or upload it through our "Refill Now" form. We'll verify the script and text you once it's approved.
Can I transfer my script from another pharmacy?
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Yes—just share the existing label or pharmacy phone number. We'll arrange the transfer and let you know when it's ready for pickup or delivery.
Do you dispense Schedule 4 & 5 medicines?
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We do, provided the prescription bears an original stamp and signature from a registered prescriber in Botswana and is < 30 days old.
Delivery & Pickup
What areas do you deliver to?
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All Gaborone suburbs and neighbouring villages within 25 km. Rural deliveries can be organised via courier—ask our team for a quote.
Is same-day delivery guaranteed?
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Orders confirmed before 15:00 are delivered the same day; later requests arrive the next business morning.
How much does delivery cost?
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BWP 25 flat rate inside Gaborone; free for orders above BWP 350 or for seniors over 65 years.
Payments & Insurance
Which payment methods do you accept?
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Cash, Visa/Mastercard, Orange Money, Mascom MyZaka, and EFT.
Can I claim with my medical aid?
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Absolutely—bring or upload your membership card. We process BOMAID, PULA, and most major schemes on the spot.
Will I receive a tax invoice?
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Yes, every purchase—online or in-store—generates a digital and printed invoice compliant with BURS requirements.